Delivery Policy

At Zaroxy Beauty, we aim to ensure that every order reaches you safely and as efficiently as possible. We offer delivery and collection options to accommodate customers throughout South Africa.

Order Processing

Orders are processed once payment has been successfully received. Please allow a reasonable processing period before your order is dispatched or made ready for collection.

Processing times may vary depending on product availability, order volume and whether an item requires customisation or preparation. Any expected delays will be communicated to you.

Delivery Options

Available delivery methods may include:

• PUDO Locker-to-Locker delivery

• Courier delivery through The Courier Guy or another trusted courier partner

• Collection from Zaroxy Beauty Studio

The available options and applicable delivery fees will be displayed during checkout or confirmed directly with you before your order is completed.

Delivery Timeframes

Delivery times are estimates and begin once an order has been dispatched. They may vary according to your location, the selected delivery method and courier operations.

While we will always assist where possible, Zaroxy Beauty cannot guarantee an exact delivery date or accept responsibility for delays caused by couriers, severe weather, public holidays, incorrect delivery information or circumstances beyond our reasonable control.

PUDO Locker Delivery

Customers selecting PUDO Locker delivery must choose or provide a suitable locker location and ensure that their contact details are correct.

Once the parcel arrives, the customer will receive collection instructions from the delivery provider. Parcels must be collected within the period specified in that notification. If a parcel is not collected in time and is returned, additional delivery charges may apply before it can be sent again.

Courier Delivery

Courier orders must include a complete and accurate physical delivery address, contact number and any information needed to access the property.

Someone should be available to receive the parcel. If delivery cannot be completed because the address is incorrect, the recipient is unavailable or access is restricted, a redelivery or return fee may apply.

Store Collection

Customers choosing store collection will be notified when their order is ready. Please do not visit the studio to collect your order before receiving confirmation.

You may be asked to provide your order confirmation and proof of identity when collecting. Orders may only be collected during the studio’s current operating hours or at an arranged time.

Tracking Your Order

Where tracking is available, the relevant tracking details will be provided after dispatch. Tracking information may take some time to update after the parcel has been handed to the courier.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery and contact information. Zaroxy Beauty cannot be held responsible for delays, failed deliveries or lost parcels resulting from incorrect or incomplete information supplied by the customer.

Please contact us as soon as possible if you notice an error. We cannot guarantee that delivery details can be changed after an order has been dispatched.

Damaged, Missing or Incorrect Orders

Please inspect your parcel as soon as it arrives. If it appears damaged, contains an incorrect item or is missing an item, contact Zaroxy Beauty promptly with:

• Your order number

• A description of the issue

• Clear photographs or videos of the parcel, packaging and products

Please retain all original packaging while the matter is being investigated. Claims will be reviewed before an appropriate resolution is offered.

Lost or Delayed Parcels

If a parcel is significantly delayed or appears to be lost, please contact us so that we can raise an enquiry with the delivery provider.

Courier investigations are handled according to the provider’s processes and may take time to complete. Zaroxy Beauty will keep you informed and assist in reaching an appropriate resolution.

Delivery Fees

Delivery fees are generally non-refundable once an order has been dispatched, except where required by applicable law or where the delivery problem was caused by Zaroxy Beauty.

Additional charges resulting from an incorrect address, missed collection or failed delivery may be payable by the customer.

Contact Us

If you have any questions about delivery, collection or the status of your order, please contact Zaroxy Beauty and provide your name and order number.

Zaroxy Beauty reserves the right to update this Delivery Policy when delivery partners, fees or operational arrangements change. The version displayed on our website at the time of purchase will apply to the order.